AI Care Coordinator — Oncology

Every patient supported
between visits.

YouSquared AI monitors symptoms between cycles, checks in after treatment, coordinates follow-ups, and unlocks CCM revenue — so your team can focus on clinical care.

Available 24/7 — nights, weekends, holidays

⅓Cost of a care coordinator

4.6★App Store iOS

2M+Calls handled annualized

With YouSquared

HIPAA SOC 2 PIPEDA

01 — The problem

Oncology patients need support
between visits

🚨Undetected toxicity50%

of treatment side effects go unreported between cycles — leading to avoidable ER visits

Clinical Trials — Basch et al., 2016

“Between chemo cycles I had terrible nausea for days. No one called to check. I ended up in the ER for dehydration.”

— Patient, Oncology Clinic, Google Reviews

📈Surveillance gaps30%

of cancer survivors miss recommended surveillance scans — risking late detection of recurrence

Lung Cancer — Malhotra et al., 2018

“My scan was supposed to be at 6 months but nobody reminded me. By the time I went it had been over a year.”

— Cancer survivor, Google Reviews

🔄Care coordination37%

of cancer patients receive fragmented specialist care across multiple hospitals

Cancer — Hussain et al., 2015

“I saw the oncologist, the surgeon, and the radiologist but nobody seemed to talk to each other. I was the one passing messages.”

— Patient, Cancer Center, Google Reviews

💰CCM revenue3.4%

of eligible Medicare patients receive CCM — oncology patients nearly all qualify but few are enrolled

PMC — CCM Utilization, 2023

“Every one of our cancer patients qualifies for CCM but we can’t staff the calls. It’s six figures a year we leave on the table.”

— Practice Administrator, Oncology Group

😢Patient distress35%

of cancer patients report significant psychological distress — most goes unscreened between visits

Psycho-Oncology — Zabora et al., 2001

“I was overwhelmed after my diagnosis. Between appointments there was nobody to talk to. I felt completely alone.”

— Patient, Cancer Treatment Center, Google Reviews

🌐Language barriers25%

of non-English-speaking patients report difficulty communicating with providers

PMC — Language barriers in healthcare, 2020

“My father didn’t understand his chemo schedule in English. He missed a dose and didn’t know to call. The cancer center never followed up.”

— Family member, Oncology Clinic, Google Reviews

02 — The solution

AI care coordinators give
patients continuous support

Symptom monitoring, treatment follow-up, CCM & care coordination — 24/7.

🚨

Symptom Monitoring

-30%

AI calls patients 48h after each treatment cycle, screens for toxicity (CTCAE), flags concerns to the care team.

50% of side effects go unreported — causing avoidable ER visits and treatment delays

🚨 Post-cycle check-in — immunotherapy side effects

Experience:

With YouSquared

“Between chemo cycles I had terrible nausea for days. No one called to check. I ended up in the ER for dehydration.”— Patient, Oncology Clinic, Google Reviews

📈

Surveillance Reminders

+90%

AI schedules and reminds survivors about surveillance scans, lab work, and follow-up visits on NCCN timelines.

30% of survivors miss recommended surveillance scans, risking late recurrence detection

Mon 9:15 AM

Hi Sarah, this is Dr. Ali’s office. It’s been 6 months since your last imaging. Time to schedule your surveillance CT. We have openings Tue at 8 AM or Thu at 1 PM. Which works?

Mon 10:30 AM

Tuesday 8am please

You’re confirmed for Tue, June 3 at 8:00 AM for your CT scan. Please fast for 4 hours beforehand. We’ll send a reminder the day before.

Thank you

Experience:

With YouSquared

“My scan was supposed to be at 6 months but nobody reminded me. By the time I went it had been over a year.”— Cancer survivor, Google Reviews

🔄

Care Coordination

+65%

AI coordinates across oncology, surgery, radiology — confirms appointments, closes referral loops, keeps the PCP informed.

37% of cancer patients receive fragmented specialist care across multiple hospitals

Wed 2:30 PM

Hi James, Dr. Ali referred you to Dr. Chen (Radiation Oncology) on May 20. Have you been able to schedule your consultation yet?

Wed 3:15 PM

No I haven't had time to call them

I can help! Dr. Chen’s office has openings on Mon June 2 at 11 AM or Wed June 4 at 2 PM. Want me to book one for you?

Monday works

Booked! Mon June 2 at 11:00 AM with Dr. Chen, Radiation Oncology. Their office will send you prep instructions. I’ll let Dr. Ali’s team know you’re all set.

Experience:

With YouSquared

“I saw the oncologist, the surgeon, and the radiologist but nobody seemed to talk to each other. I was the one passing messages.”— Patient, Cancer Center, Google Reviews

💊

CCM & Chronic Care

$66/pt

AI conducts monthly CCM check-ins, documents symptoms & adherence, enabling 99490 billing for cancer patients.

3.4% of eligible patients get CCM — oncology patients nearly all qualify

🔬 Monthly CCM check-in — chronic condition follow-up

Experience:

With YouSquared

“Every one of our cancer patients qualifies for CCM but we can’t staff the calls. It’s six figures a year we leave on the table.”— Practice Administrator, Oncology Group

👤

Patient Intake

+15%

AI answers calls instantly, collects insurance, diagnosis details & referring physician info, schedules first consultation.

30% of new patient calls go to voicemail — for cancer patients, every day of delay matters

Experience:

With YouSquared

“After my diagnosis I called the oncologist’s office three times. Voicemail every time. I was terrified and no one was there.”— Patient, Oncology Practice, Google Reviews

🌐

Multilingual

+reach

Patient calls in Spanish, Mandarin, or Creole — AI switches language instantly and handles the full interaction.

25% of non-English-speaking patients report difficulty communicating with providers

Experience:

With YouSquared

“My father didn’t understand his chemo schedule in English. He missed a dose and didn’t know to call.”— Family member, Oncology Clinic, Google Reviews

Results: unlock $13K+/mo in CCM revenue, cut ER visits 30% & keep 90%+ on surveillance schedule

03 — The product

Operational control
at your fingertips

Answering patient calls live in one day.

Intake & calls

Symptom monitoring & surveillance

CCM & care coordination

All health data shown is illustrative, not of real patients.

Easy set-up

HIPAA-compliant

Call forwarding setup

1

Intake & calls

Live in days

📞

Forward your office line

Set call forwarding from your phone system. 5 minutes, no IT ticket.

⚙️

Configure your AI

We train on your physicians, treatment protocols, and triage rules. Live same week.

2

Follow-up & reminders

Week 2–4

📄

Patient list import

Export from your EHR/oncology system. Secure import for symptom monitoring & surveillance.

📅

Post-cycle & surveillance

AI checks in after treatment cycles and reminds survivors about scans on NCCN timelines.

3

End-to-End

Month 2+

🔐

EHR integration

FHIR R4 API connects to your EHR for real-time patient data.

💊

CCM billing engine

AI conducts monthly check-ins, documents time, supports 99490/99491 billing.

HIPAA Compliant

End-to-end encryption
BAA provided
PHI auto-redacted in logs
Biometric lock on mobile

SOC 2 Type II

Annual third-party audits
Role-based access controls
Secrets vaulted (GCP)
Security alert monitoring

Data Privacy

PII auto-detected & redacted
No PHI in patient texts
Full data deletion on request
2-min inactivity timeout

99.9% Uptime

Private cloud infrastructure
Instant failover
Auto-scaling clusters
SLA guaranteed

04 — Pricing

No-brainer pricing:
⅓ of a care coordinator

▾ Click to explore pricing

Active patients 4,000

8K

AI-handled calls / year

20K

AI-handled texts / year

400

CCM-eligible patients

$317K

CCM revenue potential / year

Follow-Up & Coordination

$2,000/mo

$0.50 per patient / month

✓ AI handles all inbound & after-hours calls

✓ Post-cycle symptom check-ins (CTCAE)

✓ Surveillance scan & lab reminders

✓ Multi-specialist care coordination

✓ Multilingual (11+ languages)

✓ All calls transcribed, summarized & scored

vs

End-to-End

$5,000/mo

$1.25 per patient / month

✓ Everything in Follow-Up & Coordination

✓ Monthly chronic care check-ins (CCM)

✓ CCM documentation for 99490/99491 billing

✓ Proactive adherence monitoring

✓ EHR integration (FHIR R4)

Pricing scales with patient population. Volume discount at 10,000+ patients. CCM revenue (99490: $66/pt/mo, 99491: $89/pt/mo) typically covers the entire cost of the End-to-End plan with 75–100 enrolled patients.

HIPAA compliant • BAA included • No long-term contract • Live in days

05 — Who we are