AI Secretary — Primary Care

Every patient heard.
Every call handled.

YouSquared AI handles patient calls, coordinates care, sends reminders, and unlocks CCM revenue — so your team can focus on care.

Available 24/7 — nights, weekends, holidays

⅓Cost of a care coordinator

4.6★App Store iOS

2M+Calls handled annualized

With YouSquared

HIPAA SOC 2 PIPEDA

01 — The problem

Patients fall through
the cracks after visits

📅No-shows18%

average no-show rate — costing clinics $150K+ per year in lost revenue

BMC Health Serv Res — Kheirkhah et al., 2016

“I tried calling back to reschedule but no one ever picks up the phone. I left three voicemails and never heard back.”

— Patient, Family Care Clinic, Google Reviews

🔄Follow-up gaps50%

of chronic-disease patients don’t adhere to recommended care plans

WHO — Adherence to Long-term Therapies, 2003

“After my procedure nobody checked in on me. I didn’t know if what I was experiencing was normal or something I should worry about.”

— Patient, Medical & Dental Clinic, Google Reviews

📋Referral leakage65%

of specialist referrals lack documented follow-through

J Gen Intern Med — Patel et al., 2018

“My doctor referred me to a specialist three months ago and I still haven’t heard anything. No one from the office followed up.”

— Patient, Primary Care Office, Google Reviews

💰CCM revenue3.4%

of eligible Medicare patients actually receive Chronic Care Management services

PMC — CCM Utilization, 2023

“We know we should be billing CCM but we just don’t have the staff to make 20 minutes of monthly calls per patient. It’s revenue we leave on the table every month.”

— Practice Manager, Group Practice

🌙After-hours37%

of patient bookings happen outside office hours — straight to voicemail

Zocdoc — After-Hours Booking, 2022

“I called after hours about my child’s fever and just got a recording saying to call back Monday. We ended up in the ER instead.”

— Parent, Pediatric & Family Clinic, Yelp

🌐Language barriers25%

of non-English-speaking patients report difficulty communicating with providers

PMC — Language barriers in healthcare, 2020

“My grandmother said ‘yes’ to everything because she was afraid to speak English. She was taking her medication wrong for two weeks before I found out.”

— Family member, Medical Clinic, Google Reviews

02 — The solution

AI care coordinators give
patients continuous support

Follow-up, reminders, care coordination & chronic care — 24/7.

💊

Chronic Care

$66/pt

AI conducts monthly CCM check-ins, documents symptoms & adherence, enabling 99490 billing.

3.4% of eligible patients get CCM — clinics leave $13K+/mo on the table

🔬 Monthly CCM check-in — chronic condition follow-up

Experience:

With YouSquared

“We know we should be billing CCM but we don’t have staff to make 20 minutes of calls per patient per month.”— Practice Manager

📅

Reminders

-40%

AI calls and texts patients about upcoming appointments, handles rescheduling in real time.

18% no-show rate costs clinics $150K+ per year in lost revenue

Mon 9:15 AM

Hi Maria, this is a reminder from 1st Family Care that you have an appointment with Dr. Fatiha on Wednesday, May 28 at 10:30 AM. Reply YES to confirm or RESCHEDULE to pick a new time.

Mon 10:02 AM

RESCHEDULE

No problem! Here are available times this week: Thu 2:00 PM, Fri 9:00 AM, or Fri 3:30 PM. Which works best?

Friday 9am please

Done! You’re confirmed for Friday, May 30 at 9:00 AM with Dr. Fatiha. We’ll send a reminder the day before. See you then!

Thank you!

Experience:

With YouSquared

“I tried calling back to reschedule but no one ever picks up the phone. I left three voicemails and never heard back.”— Patient, Google Reviews

📋

Referrals

+65%

AI follows up on specialist referrals, confirms appointments booked, closes the loop with the PCP.

65% of specialist referrals lack documented follow-through

Wed 2:30 PM

Hi James, Dr. Fatiha referred you to Dr. Patel (Cardiology) on May 20. Have you been able to schedule your appointment yet?

Wed 3:15 PM

No I haven't had time to call them

I can help! Dr. Patel’s office has openings on Mon June 2 at 11 AM or Wed June 4 at 2 PM. Want me to book one for you?

Monday works

Booked! Mon June 2 at 11:00 AM with Dr. Patel, Cardiology. Their office will send you intake forms. I’ll let Dr. Fatiha’s team know you’re all set.

Experience:

With YouSquared

“My doctor referred me to a specialist three months ago and I still haven’t heard anything. No one followed up.”— Patient, Google Reviews

📞

Post-Visit Follow-Up

-30%

AI calls patients 24–48h after visits, checks symptoms, flags concerns to the care team.

50% of chronic-disease patients don’t adhere to recommended care plans

📞 Post-visit check-in — medication side effects

Experience:

With YouSquared

“After my procedure nobody checked in on me. I didn’t know if what I was experiencing was normal or something I should worry about.”— Patient, Google Reviews

👤

Patient Intake

+15%

AI answers new patient calls instantly, collects insurance & history, schedules first visit.

30% of new patient calls go to voicemail and never call back

Experience:

With YouSquared

“Called to make an appointment as a new patient. No one answered. Called again the next day — same thing. Found another clinic.”— Patient, Family Practice, Google Reviews

🌐

Multilingual

+reach

Patient calls in Spanish, Mandarin, or Creole — AI switches language instantly and handles the full interaction.

25% of non-English-speaking patients report difficulty communicating with providers

Experience:

With YouSquared

“My grandmother said ‘yes’ to everything because she was afraid to speak English. She was taking her medication wrong for two weeks.”— Family member, Google Reviews

Results: unlock $13K+/mo in CCM revenue & cut no-shows 40%

03 — The product

Operational control
at your fingertips

Answering patient calls live in one day.

Intake

Follow-up & reminders

Chronic care & referrals

All health data shown is illustrative, not of real patients.

Easy set-up

HIPAA-compliant

Call forwarding setup

1

Intake & calls

Live in days

📞

Forward your clinic line

Set call forwarding from your phone system. 5 minutes, no IT ticket.

⚙️

Configure your AI

We train on your hours, providers, services, and greeting. Live same week.

2

Follow-up & reminders

Week 2–4

📄

Patient list import

Export from your EHR. Secure import into YouSquared for outbound campaigns.

📅

Enable reminders

AI texts and calls patients before appointments, handles rescheduling.

3

End-to-End

Month 2+

🔐

EHR integration

FHIR R4 API connects to your EHR for real-time patient data.

💊

CCM billing engine

AI conducts monthly check-ins, documents time, supports 99490/99491 billing.

HIPAA Compliant

End-to-end encryption
BAA provided
PHI auto-redacted in logs
Biometric lock on mobile

SOC 2 Type II

Annual third-party audits
Role-based access controls
Secrets vaulted (GCP)
Security alert monitoring

Data Privacy

PII auto-detected & redacted
No PHI in patient texts
Full data deletion on request
2-min inactivity timeout

99.9% Uptime

Private cloud infrastructure
Instant failover
Auto-scaling clusters
SLA guaranteed

04 — Pricing

No-brainer pricing:
⅓ of a care coordinator

▾ Click to explore pricing

Active patients 4,000

8K

AI-handled calls / year

20K

AI-handled texts / year

400

CCM-eligible patients

$317K

CCM revenue potential / year

Follow-Up & Coordination

$2,000/mo

$0.50 per patient / month

✓ AI handles all inbound calls

✓ Post-visit follow-up calls

✓ Appointment reminders & rescheduling

✓ Referral follow-up & loop closure

✓ Multilingual (11+ languages)

✓ All calls transcribed, summarized & scored

vs

End-to-End

$5,000/mo

$1.25 per patient / month

✓ Everything in Follow-Up & Coordination

✓ Monthly chronic care check-ins (CCM)

✓ CCM documentation for 99490/99491 billing

✓ Proactive adherence monitoring

✓ EHR integration (FHIR R4)

Pricing scales with patient population. Volume discount at 10,000+ patients. CCM revenue (99490: $66/pt/mo, 99491: $89/pt/mo) typically covers the entire cost of the End-to-End plan with 75–100 enrolled patients.

HIPAA compliant • BAA included • No long-term contract • Live in days

05 — Who we are