YouSquared — AI Secretary for Pharmacies

01 — The problem

Patients find it hard to
access pharmacy services

Patients that can’t get through might call another pharmacy.

Pharmacy staff overwhelmed by phone calls

📦Orders30%

of peak hour new Rx calls go unanswered or to voicemail

NCPA Digest, 2023

“They didn’t enter my information so I could get my prescription. For three days I had to call [...]”

— Reed H., Health System Pharmacy, Yelp

📋Referrals68%

of eligible patients never start treatment when a new therapy becomes available

PMC — Prescribing gaps, 2023

“I wish we had known that chemo was not the only option.”

— Alicia, Pancreatic Cancer Action Network

🔔Updates#1

Rx status calls are the single largest driver of inbound phone volume

NCPA Digest, 2023

“Needed a prescription for a rescue inhaler as mine had expired. It took two days [...]. They didn’t respond while I kept sending messages.”

— Nan P., Health System Pharmacy, Yelp

🔄Refills18%

of patients consider switching pharmacies — phone wait is a top reason

J.D. Power, 2023

“If you need to refill prescriptions on a regular basis [...] the process results in a lot of time and phone calls to get a result.”

— Séan P., Health System Pharmacy, Yelp

💊Adherence50%

of patients non-adherent within 6 months of starting a chronic medication

WHO Adherence Report

“I had my first chemo treatment a little over a week ago and had a nightmare acute reaction to the treatment. I ended up in an ambulance later that night and spent three more days in the hospital.”

— Louise50, Cancer Survivors Network

🌐Language barriers25%

of LEP patients report medication errors linked to language gaps

PMC — Language barriers in pharmacy, 2020

“A 13-year-old boy came back to the pharmacy: ‘This isn’t my mom’s medicine.’ His mother had said ‘yes’ to everything because she was afraid to speak English.”

— SafeMedication.com (ASHP)

02 — The solution

AI pharmacy techs give
patients instant access

Orders, referrals, updates, adherence & refills, 24/7.

📦

Orders

+5%

AI answers instantly, captures new Rx requests, confirms via text.

30% of peak hour new Rx calls go unanswered or to voicemail

This is Noah AI recording, how can I help you?

Yes. Hi. Do you carry Zepbound Quick Pen?

Yes, we may be able to help with Zepbound. Is this for a new prescription or a refill?

New prescription.

Got it. We do handle new prescriptions. Are you a new patient with us?

Yes.

Thanks. We can help get that moving. May I have your first and last name?

[name provided]. It’s two point five milligrams.

Got it. Zepbound 2.5 mg. We’ll pass this to the team and they’ll be in touch shortly with next steps. Anything else I can help with?

No.

“They didn’t enter any of my information so I could get my prescription. For three days I had to call [...] and no one I spoke to could help me.”— Reed H., Yelp

📋

Referrals

+6%

AI texts patients from outreach campaigns, qualifies leads & books consults.

68% of eligible patients never start treatment when a new therapy becomes available

We’re now offering a blood pressure program to help support your heart health goals. Would you like to see if you qualify?

I would like to see if I qualify.

Mon 4:05 PM

Hi M____, this is H______ from A____ Medical. We’re now offering a blood pressure program to help support your heart health goals. Would you like to see if you qualify? Call or text today.

Tue 1:00 PM

I would like to see if I qualify.

Hi M____, thanks for your interest. To see if you qualify, the first step is a consultation with one of our providers. What’s a good day/time to schedule?

Do you have around 10:00 tomorrow morning available? Or maybe Monday afternoon around 1:00?

Would you like to do a Telehealth at 10am tomorrow with Dr. A____?

Yes, please!

Perfect, I’ve confirmed your Telehealth appointment with Dr. A____ for tomorrow at 10am. You will receive a call.

Okay, thank you

“I wish we had known that chemo was not the only option.”— Alicia, Pancreatic Cancer Action Network

🔔

Updates

+2%

Patient calls to check medication pickup status. AI verifies identity, takes detailed list, checks with team.

#1 Rx status calls are the single largest driver of inbound phone volume

This is Noah AI recording, how can I help you today?

Uh, hi. Do you speak Spanish?

Yes, I can help you in Spanish. How can I help you today?

I would like to know if my medications have arrived.

Of course. Can you tell me your date of birth, please?

February 9, 2001.

Thank you. One moment. Yes, your famotidine is ready to be picked up. Do you want to come by today?

Yes, I’m going to stop by today.

Perfect. We are open 9–5, Monday through Friday. When you arrive, just say your name at the window.

No, thank you.

You’re welcome. Have an excellent day!

“Needed a prescription for a rescue inhaler as mine had expired. It took two days and sleepless nights [...]. They didn’t respond, then didn’t respond again while I kept sending messages.”— Nan P., Yelp

🔄

Refills

+2%

Patient calls to renew prescription. AI collects RX number, DOB, delivery preference & card confirmation.

18% of patients consider switching pharmacies — phone wait is a top reason

This is Noah AI recording, how can I help you?

I’d like to renew my prescription.

Sure, I can help with that. May I get your name?

[name provided]

Thank you. And what medication do you need refilled?

I have the RX number, 132405.

Thanks. What’s your date of birth?

[date]/[date]/58.

Thank you. Would you like delivery or pickup?

I would like delivery, Sunday or Monday.

Got it. Anything else I can help with?

No, thank you very much.

You’re very welcome. Have a wonderful day.

Bye-bye.

“If you need to refill prescriptions on a regular basis [...] the process is extremely poor and results in a lot of time and phone calls to get any result.”— Séan P., Yelp

💊

Adherence

+4%

Patient reports side effects from new medication. AI documents symptoms, forwards urgently to doctor.

50% of patients non-adherent within 6 months of starting a chronic medication

This is Noah AI recording, how can I help you?

I’m calling because this is insane. And you know what, them antibiotics, I really don’t like them antibiotics.

I’m sorry to hear that. Do you know the medication name?

Wait, let me see… I’m gonna get it in the wrong second. Hold up, let me call it. I know I had it. There you go. A-M-O-X-I-C-I-L-L-I-N clavulanate.

Amoxicillin clavulanate. Got it. Are you having nausea or vomiting with it?

No, it just makes me feel dizzy and stuff.

I’m sorry. Feeling dizzy from an antibiotic is really uncomfortable. Do you want to speak with the pharmacist about switching it?

🌐

Multilingual

+1%

Spanish-speaking patient calls, AI switches to Spanish instantly. Verifies DOB, handles full interaction.

25% of LEP patients report medication errors linked to language gaps

This is Noah AI recording, how can I help you today?

Uh, hi. Do you speak Spanish?

Yes, I can help you in Spanish. How can I help you today?

I would like to know if my medications have arrived.

Of course. Can you tell me your date of birth, please?

February 9, 2001.

Thank you. One moment. Yes, your famotidine is ready to be picked up at the pharmacy. Do you want to come by today or do you prefer another day?

Yes, I’m going to stop by today.

Perfect. We are open from 9:00 a.m. to 5:00 p.m., Monday through Friday. When you arrive, just say your name at the window.

No, thank you.

You’re welcome. Have an excellent day and we’ll see you today.

Thank you.

You’re welcome. Goodbye.

“A 13-year-old boy came back to the pharmacy: ‘This isn’t my mom’s medicine.’ His mother had said ‘yes’ to everything because she was afraid to speak English.”— SafeMedication.com (ASHP)

Results: 20%+ revenue uplift

03 — The product

Operational control
at your fingertips

Easy set-up

HIPAA-compliant

Call forwarding setup

Orders

Live in days

📞

Forward your pharmacy line

Set call forwarding from your PBX or carrier admin. 5 minutes, no IT ticket.

⚙️

Configure your AI

We train on your hours, formulary basics, and greeting. Live same week.

Referrals

Week 2–4

📄

Secure CSV export

Export patient reports from EHR / PMF. Secure manual import into YouSquared.

💊

Enable outbound

AI proactively reaches physicians for specialty consultations.

End-to-End

Month 2+

🔐

FHIR R4 API

Pharmacy IT registers & configures OAuth scopes.

🔔

Real-time webhooks

Rx status, delivery, appointments — push in real time.

HIPAA Compliant

End-to-end encryption
BAA provided
PHI auto-redacted in logs
Biometric lock on mobile

SOC 2 Type II

Annual third-party audits
Role-based access controls
Secrets vaulted (GCP)
Security alert monitoring

Data Privacy

PII auto-detected & redacted
No PHI in patient texts
Full data deletion on request
2-min inactivity timeout

99.9% Uptime

Private cloud infrastructure
Instant failover
Auto-scaling clusters
SLA guaranteed

Every patient heard.
Every call handled.

Patients find it hard to
access pharmacy services